Vision Helpdesk

Vision Helpdesk - A Leading Web Based Helpdesk Software..

Vision Helpdesk is a Leading Ajax Web-Based True Satellite Helpdesk, It allows you to Manage Support for Multiple Companies from one place.

In a nutshell Vision Helpdesk is about High Speed Performance, Security, Reliability, Scalability, Portability and User-Friendliness. Vision Helpdesk reflects the state of the art in web based helpdesk solutions. It well derives benefits of latest Web2.0 technology and equip support staff with fast, secure and user-friendly interface. It is extensively designed with PHP Ajax that offers user-experience improvement, decreasing user delay, decrease in bandwidth usage, high speed results and loads of features listed below :

Vision Helpdesk Key Features

• Satellite Helpdesk | Multi-Domain Helpdesk
• Robost Mail Parser
• AJAX Based Rich User Interface
• Paid Support (Add Billing Notes | Create Invoice | Track Payment status much more)
• Plugin Based (Allows you to enable or disable various plugins)
• Multi-Language
• Easy Migration Tool (Allows you to migrate Helpdesk's like Kayako Support Suite | eSupport | Cerberus | WHMCS etc)
• Inbuilt Antivirus Tool
• Auto Upgrades & Installation
• Google Apps | Google Hosted Emails (POP3 & IMAP SSL)
• Scrap Book & Private Messaging
• Submit / Reply Tickets Using Your Favorite Email Client
• Customized Tool Bar
• Service Level Agreements
• Report Generation
• Online Issue Tracking
• Custom Fields
• Ticket Escalation
• Login Integration
• Configurable Client Portal
• Client side quick search facility
• Useful Tools:
KnowledgeBase
Downloads
Predefined
News
Troubleshoot Advance Search
Alerts
Filters
Labels
Flags
Address Book
Calender